Service & Support

Service & Support

Professional · Reliable · Responsive

Customer Service

Dedicated to delivering exceptional service throughout the product lifecycle

Jiangji provides comprehensive after-sales support with a nationwide network of 35 technical service centers. Our professional team ensures rapid response and reliable solutions for every customer need.

24/7 Online Support

Round-the-clock technical assistance via phone, email, and online chat to resolve your issues promptly.

Professional Service Team

Certified engineers with deep product expertise provide on-site installation, commissioning, and maintenance.

Extended Warranty

Comprehensive warranty coverage with flexible extension options to protect your investment long-term.

Rapid Response

Emergency response within 4 hours, on-site service within 24 hours across our nationwide service network.

Proactive Maintenance

Scheduled preventive maintenance programs to maximize equipment uptime and extend service life.

Training & Education

Comprehensive product training programs for operators and technicians to ensure optimal system performance.

Full Lifecycle Service

From pre-sales consultation to post-sales support, we accompany you at every stage.

Pre-Sales Consultation

Expert needs analysis and customized solution design to match your specific requirements.

Installation & Commissioning

Professional on-site installation, system configuration, and acceptance testing.

Warranty Service

Full warranty coverage with priority response and free parts replacement during warranty period.

Ongoing Maintenance

Flexible maintenance contracts with regular inspections and software updates.

Service by the Numbers

Our commitment to service excellence, backed by decades of experience.

30+
Years of Experience
35
Service Centers Nationwide
98%
Customer Satisfaction
24/7
Support Availability
Contact Us

Reach our service team through any of the following channels

Service Hotline

400-900-7526

Mon–Fri 8:30–18:00

Email Support

jiangji@sz-jj.com

Response within 24 hours

Headquarters

38/F, Dachong International Center, 39 Tonggu Road, Nanshan District, Shenzhen

Online Chat

Chat with our support team directly via the live chat widget on this page.

Contact Us